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1

Developing superior value propositions: a strategic marketing imperative

Bo Edvardsson and Professor Philipp, Professor, Payne, Adrian, Frow, Pennie

Journal:

Journal of Service Management

Année:

2014

Langue:

english

Fichier:

PDF, 134 KB

english, 2014

2

The service excellence and innovation model: Lessons from IKEA and other service frontiers

Edvardsson, Bo, Enquist, Bo

Journal:

Total Quality Management & Business Excellence

Année:

2011

Langue:

english

Fichier:

PDF, 147 KB

english, 2011

3

Expanding understanding of service exchange and value co-creation: a social construction approach

Bo Edvardsson, Bård Tronvoll, Thorsten Gruber

Journal:

Journal of the Academy of Marketing Science

Année:

2011

Langue:

english

Fichier:

PDF, 244 KB

english, 2011

4

Drivers of customers' service experiences: a study in the restaurant industry

Walter, Ute, Edvardsson, Bo, Öström, Åsa

Journal:

Managing Service Quality

Année:

2010

Langue:

english

Fichier:

PDF, 125 KB

english, 2010

5

'The IKEA Saga': How Service Culture Drives Service Strategy

Edvardsson, Bo, Enquist, Bo

Journal:

Service Industries Journal

Année:

2002

Langue:

english

Fichier:

PDF, 144 KB

english, 2002

6

A scaling up framework for innovative service ecosystems: lessons from Eataly and KidZania

Di Pietro, Laura, Edvardsson, Bo, Reynoso, Javier, Renzi, Maria Francesca, Toni, Martina, Guglielmetti Mugion, Roberta

Journal:

Journal of Service Management

Année:

2017

Langue:

english

Fichier:

PDF, 748 KB

english, 2017

7

The role of intellectual capital in fostering SD-Orientation and firm performance

Alves, Helena, Cepeda-Carrion, Ignacio, Ortega-Gutierrez, Jaime, Edvardsson, Bo

Journal:

Journal of Intellectual Capital

Année:

2020

Fichier:

PDF, 348 KB

2020

8

Quality in new service development: Key concepts and a frame of reference

Journal:

International Journal of Production Economics

Année:

1997

Langue:

english

Fichier:

PDF, 1.18 MB

english, 1997

9

Service Business Development in Small- to Medium-Sized Equipment Manufacturers

Paiola, Marco, Gebauer, Heiko, Edvardsson, Bo

Journal:

Journal of Business-to-Business Marketing

Année:

2012

Langue:

english

Fichier:

PDF, 199 KB

english, 2012

10

Having a strategy for new service development – does it really matter?

Edvardsson, Bo, Meiren, Thomas, Schäfer, Adrienne, Witell, Lars

Journal:

Journal of Service Management

Année:

2013

Langue:

english

Fichier:

PDF, 138 KB

english, 2013

11

In Praise of Bureaucracy

Edvardsson, I. R.

Journal:

Acta Sociologica

Année:

2001

Langue:

english

Fichier:

PDF, 391 KB

english, 2001

12

The impact of service orientation in corporate culture on business performance in manufacturing companies

Gebauer, Heiko, Edvardsson, Bo, Bjurko, Margareta

Journal:

Journal of Service Management

Année:

2010

Langue:

english

Fichier:

PDF, 241 KB

english, 2010

13

The role of social platforms in transforming service ecosystems

Ben Letaifa, Soumaya, Edvardsson, Bo, Tronvoll, Bård

Journal:

Journal of Business Research

Année:

2016

Langue:

english

Fichier:

PDF, 354 KB

english, 2016

14

Knowledge-based development dynamics in less favoured regions: insights from Australian and Icelandic university towns

Yigitcanlar, Tan, Edvardsson, Ingi Runar, Johannesson, Hjalti, Kamruzzaman, Md, Ioppolo, Giuseppe, Pancholi, Surabhi

Journal:

European Planning Studies

Année:

2017

Langue:

english

Fichier:

PDF, 2.03 MB

english, 2017

15

Severe bradycardia in a patient with acute ophthalmoparesis without ataxia

Bengt Edvardsson, Staffan Persson

Journal:

Année:

2010

Langue:

english

Fichier:

PDF, 267 KB

english, 2010

16

When is a goal rational?

Karin Edvardsson, Sven Ove Hansson

Journal:

Social Choice and Welfare

Année:

2005

Langue:

english

Fichier:

PDF, 198 KB

english, 2005

17

Initiation of business relationships in service-dominant settings

Bo Edvardsson, Maria Holmlund, Tore Strandvik

Journal:

Industrial Marketing Management

Année:

2008

Langue:

english

Fichier:

PDF, 255 KB

english, 2008

18

Frequency of negative critical incidents and satisfaction with public transport services. I

Margareta Friman, Bo Edvardsson, Tommy Gärling

Journal:

Journal of Retailing and Consumer Services

Année:

2001

Langue:

english

Fichier:

PDF, 162 KB

english, 2001

19

Reinventing marketing strategy by recasting supplier/customer roles

Bo Edvardsson and Professor Philipp, Professor, Gummesson, Evert, Kuusela, Hannu, Närvänen, Elina

Journal:

Journal of Service Management

Année:

2014

Langue:

english

Fichier:

PDF, 91 KB

english, 2014

20

Customer experience from a self-service system perspective

Andy Neely, Professor, Irene C.L. Ng, Professor, Rajkumar Roy, Professor, Åkesson, Maria, Edvardsson, Bo, Tronvoll, Bård

Journal:

Journal of Service Management

Année:

2014

Langue:

english

Fichier:

PDF, 606 KB

english, 2014

21

Value in use through service experience

Sandström, Sara, Edvardsson, Bo, Kristensson, Per, Magnusson, Peter

Journal:

Managing Service Quality

Année:

2008

Langue:

english

Fichier:

PDF, 343 KB

english, 2008

22

Outsourcing of knowledge processes: a literature review

Runar Edvardsson, Ingi, Durst, Susanne

Journal:

Journal of Knowledge Management

Année:

2014

Langue:

english

Fichier:

PDF, 286 KB

english, 2014

23

Key Concepts for New Service Development

Edvardsson, Bo, Olsson, Jan

Journal:

Service Industries Journal

Année:

1996

Langue:

english

Fichier:

PDF, 1.24 MB

english, 1996

24

Design for Value Co-Creation: Exploring Synergies Between Design for Service and Service Logic

Wetter-Edman, Katarina, Sangiorgi, Daniela, Edvardsson, Bo, Holmlid, Stefan, Grönroos, Christian, Mattelmäki, Tuuli

Journal:

Service Science

Année:

2014

Langue:

english

Fichier:

PDF, 870 KB

english, 2014

25

Transforming from the goods to the service-dominant logic

Skalen, P., Edvardsson, B.

Journal:

Marketing Theory

Année:

2015

Langue:

english

Fichier:

PDF, 218 KB

english, 2015

26

Why is service‐dominant logic based service system better?

Edvardsson, Bo, Ng, Gloria, Min Choo, Zhi, Firth, Robert

Journal:

International Journal of Quality and Service Sciences

Année:

2013

Langue:

english

Fichier:

PDF, 327 KB

english, 2013

27

Service portraits in service research: a critical review

Edvardsson, Bo, Gustafsson, Anders, Roos, Inger

Journal:

International Journal of Service Industry Management

Année:

2005

Langue:

english

Fichier:

PDF, 275 KB

english, 2005

28

Mapping the “roots” of the consumer's image‐in‐use of companies

Abimbola, Temi, Rindell, Anne, Edvardsson, Bo, Strandvik, Tore

Journal:

Journal of Product & Brand Management

Année:

2010

Langue:

english

Fichier:

PDF, 281 KB

english, 2010

29

Exploring the impact of customer feedback on the well-being of service entities

Bo Edvardsson and Professor Anders, Professor, Nasr, Linda, Burton, Jamie, Gruber, Thorsten, Kitshoff, Jan

Journal:

Journal of Service Management

Année:

2014

Langue:

english

Fichier:

PDF, 364 KB

english, 2014

30

Knowledge city research and practice under the microscope: a review of empirical findings

Edvardsson, Ingi Runar, Yigitcanlar, Tan, Pancholi, Surabhi

Journal:

Knowledge Management Research & Practice

Année:

2016

Langue:

english

Fichier:

PDF, 329 KB

english, 2016

31

The outsourcing practice among small knowledge-intensive service firms

Edvardsson, Ingi Runar, Ãskarsson, GuÃ°mundur KristjÃ¡n, Durst, Susanne

Journal:

VINE Journal of Information and Knowledge Management Systems

Année:

2020

Langue:

english

Fichier:

PDF, 164 KB

english, 2020

32

Strategic outsourcing in SMEs

Edvardsson, Ingi Runar, Durst, Susanne, Oskarsson, Gudmundur Kristjan

Journal:

Journal of Small Business and Enterprise Development

Année:

2020

Fichier:

PDF, 146 KB

2020

33

[Society of Petroleum Engineers SPE International Conference on Health, Safety and Environment in Oil and Gas Exploration and Production - (2010.04.12-2010.04.14)] Proceedings of SPE International Conference on Health, Safety and Environment in Oil and Gas Exploration and Production - Challenges in the Operation of a Large Gas Treatment Plant to High Environmental Standards in West Norway

Silverstone, Mark, Roebuck, Keith, Lauvstad, Bjorn, Edvardsson, Trym

Année:

2010

Langue:

english

Fichier:

PDF, 175 KB

english, 2010

34

Poisoning of nickel-based catalysts in fat hydrogenation

Said Irandoust, Jonas Edvardsson

Journal:

Journal of the American Oil Chemists' Society

Année:

1993

Langue:

english

Fichier:

PDF, 1.10 MB

english, 1993

35

Reactors for hydrogenation of edible oils

Jonas Edvardsson, Said Irandoust

Journal:

Journal of the American Oil Chemists' Society

Année:

1994

Langue:

english

Fichier:

PDF, 662 KB

english, 1994

36

South Swedish bog pines as indicators of Mid-Holocene climate variability

Johannes Edvardsson, Hanns Hubert Leuschner, Hans Linderson, Hans W. Linderholm, Dan Hammarlund

Journal:

Dendrochronologia

Année:

2012

Langue:

english

Fichier:

PDF, 1.46 MB

english, 2012

37

Causes of customer dissatisfaction ‐ studies of public transport by the critical‐incident method

Journal:

Managing Service Quality

Année:

1998

Langue:

english

Fichier:

PDF, 154 KB

english, 1998

38

Service quality improvement

Journal:

Managing Service Quality

Année:

1998

Langue:

english

Fichier:

PDF, 79 KB

english, 1998

39

The role of marketing in today's enterprises

Bo Edvardsson and Professor Philipp, Professor, Wirtz, Jochen, Tuzovic, Sven, G. Kuppelwieser, Volker

Journal:

Journal of Service Management

Année:

2014

Langue:

english

Fichier:

PDF, 450 KB

english, 2014

40

Knowledge management and value creation in service firms

Lonnqvist, Antti, Runar Edvardsson, Ingi, Kristjan Oskarsson, Gudmundur

Journal:

Measuring Business Excellence

Année:

2011

Langue:

english

Fichier:

PDF, 251 KB

english, 2011

41

Knowledge management in SMEs: a literature review

Durst, Susanne, Runar Edvardsson, Ingi

Journal:

Journal of Knowledge Management

Année:

2012

Langue:

english

Fichier:

PDF, 360 KB

english, 2012

42

Customer Complaints and Switching Behavior—A Study of Relationship Dynamics in a Telecommunication Company

Edvardsson, Bo, Roos, Inger

Journal:

Journal of Relationship Marketing

Année:

2003

Langue:

english

Fichier:

PDF, 704 KB

english, 2003

43

A SOS construct of negative emotions in customers' service experience (CSE) and service recovery by firms (SRF)

Svari, Sander, Slåtten, Terje, Svensson, Göran, Edvardsson, Bo

Journal:

Journal of Services Marketing

Année:

2011

Langue:

english

Fichier:

PDF, 338 KB

english, 2011

44

Sensitivity of optical-absorption intensities for rare-earth ions

Edvardsson, Sverker, Wolf, Mats, Thomas, John O.

Journal:

Physical Review B

Année:

1992

Langue:

english

Fichier:

PDF, 336 KB

english, 1992

45

The effects of satisfaction and loyalty on profits and growth: Products versus services

Edvardsson, Bo, Johnson, Michael D., Gustafsson, Anders, Strandvik, Tore

Journal:

Total Quality Management

Année:

2000

Langue:

english

Fichier:

PDF, 245 KB

english, 2000

46

Match or Mismatch: Strategy-Structure Configurations in the Service Business of Manufacturing Companies

Gebauer, H., Edvardsson, B., Gustafsson, A., Witell, L.

Journal:

Journal of Service Research

Année:

2010

Langue:

english

Fichier:

PDF, 418 KB

english, 2010

47

Imagery. Volume 2. Concepts, results and applications

Klinger, E., Edvardsson, Bo

Journal:

Scandinavian Journal of Behaviour Therapy

Année:

1982

Fichier:

PDF, 132 KB

1982

48

Historic Injustices and the Moral Case for Cultural Repatriation

Björnberg, Karin Edvardsson

Journal:

Ethical Theory and Moral Practice

Année:

2015

Langue:

english

Fichier:

PDF, 247 KB

english, 2015

49

New service development: learning from and with customers

Matthing, Jonas, Sandén, Bodil, Edvardsson, Bo

Journal:

International Journal of Service Industry Management

Année:

2004

Langue:

english

Fichier:

PDF, 268 KB

english, 2004

50

Complex service recovery processes: how to avoid triple deviation

Fisk, Raymond P., Edvardsson, Bo, Tronvoll, Bård, Höykinpuro, Ritva

Journal:

Managing Service Quality

Année:

2011

Langue:

english

Fichier:

PDF, 256 KB

english, 2011